Frequently asked questions

Not every dog is a candidate for our teeth cleaning services. While there is no age restriction, we are unable to accommodate dogs weighing over 80 pounds as well as dogs with dental disease, fractured teeth, or loose teeth may not be suitable for our procedure. Additionally, certain behavioral or temperament traits could make the process too stressful or unsafe, in which case we would recommend a veterinary cleaning instead. If any of these concerns arise during our consultation, we may not be able to proceed with the cleaning, and a $45 consultation fee will apply. We adhere to the guidelines for cosmetic pet teeth cleaning, and our experienced team will always prioritize your dog’s well-being, discussing the best options for their care.

For new clients we’ll start with a consultation first and then follow with a cleaning if your dog is a candidate. Consultations typically last between 5-10 minutes, while the teeth cleaning itself takes about 10-25 minutes. We primarily use an UltraSonic scaler, which is both time-efficient and gentle on your dog’s teeth.

Teeth cleaning quotes range from $75 – $250, depending on the amount of plaque buildup and the number of teeth that need to be cleaned. The first appointment includes a consultation to determine if your dog is a good candidate for cosmetic teeth cleaning. If we don’t find any issues that need veterinary attention, we’ll provide you with a quote for the cleaning, which can be performed immediately. However, if we detect any concerns in your dog’s mouth, we will not proceed with the cleaning. The consultation fee is $45.

Most of our smaller doggies are gently swaddled in our laps during the teeth cleaning process, while larger dogs are comfortably settled on our cozy cleaning bed. We offer a variety of positioning options to ensure we maintain control while keeping your dog relaxed and at ease. Our team is highly trained to work with dogs of all personalities, allowing us to provide effective care with minimal stress for your pet.

Most dogs come in around age 1. To help prepare your pup, start getting them used to having their mouth touched by using a baby toothbrush or simply inspecting their teeth regularly. We also offer a locally made organic toothpaste that dogs love, and we’re happy to chat about brushing techniques in-store anytime during business hours.

We work one-on-one with your dog to build trust and approach each pet with patience and care. Animals are highly sensitive to energy, and our team has years of experience working with them. Our calm and confident demeanor helps put pets at ease, allowing them to feel more comfortable throughout the process. We introduce the tools gradually, and once your pet realizes there’s no pain involved, most dogs are happy to allow us to continue with the cleaning.

Yes! As long as there are no serious dental issues or loose teeth that would prevent us from safely performing the cleaning, anesthetic-free cleanings are a great option. This method is especially beneficial for older pets or those with heart, kidney, liver, or respiratory conditions who may not be able to tolerate general anesthesia.

During the consultation, we can usually assess your dog’s temperament within the first few minutes to determine if they are a good candidate for a cleaning. In most cases, we are able to calm fearful dogs with our gentle touch and calm energy. However, if your dog displays highly aggressive behaviour, they will not be a suitable candidate for a cleaning with us. Our consultation fee is $45 if we aren’t able to safely work with your dog. In such cases, we may recommend a teeth cleaning under general anesthesia with your Veterinarian instead.

Unfortunately, we do not allow clients to stay in the room while their pet is being worked on. It’s important for us to build a trusting relationship with your pup, based on communication and comfort. When an owner stays, it can create confusion for the dog and form a barrier that makes it more difficult for us to establish that trust and connection. We appreciate your understanding and encourage you to relax in our reception area while we care for your dog.

No, we do not extract teeth. If your dog is in need of any extractions we will refer your dog to the veterinarian.

We currently have 2 locations! Royal Oak, address is 4456B West Saanich Road, Victoria. Brentwood Bay; address is #110-7088 West Saanich Road, Brentwood Bay.